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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darlene Shutes

March 26, 2026

5  out of  5
rating by Darlene Shutes
"Kristen goes beyond to make me feel comfortable and always happy to help"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Derek Arauz

March 25, 2026

5  out of  5
rating by Derek Arauz
"Was recommended this place for car and renter's insurance. At the time, they could only help me with renter's insurance but fast forward a year later, they followed up and made sure to land me a better car insurance deal that reduced my premium significantly! Amazing service and shoutout to Daniel for helping me every step of the way!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Daniel and our team were able to assist you not only with your renter’s insurance but also in finding a better car insurance deal that saved you money. We truly appreciate your trust and recommendation. If you ever need anything else, don’t hesitate to reach out—we’re here to help every step of the way!"
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J Alex diaz

March 25, 2026

5  out of  5
rating by J Alex diaz
"Always good customer service."
We responded:
"Thank you for your kind words! We’re glad to hear that you consistently receive good customer service from our team. We appreciate your support and look forward to continuing to serve you!"
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Daylis Martinez

March 25, 2026

5  out of  5
rating by Daylis Martinez
"Mi experiencia fue realmente muy buena ya que recibí todas las atenciones y ayuda para mi seguro de casa y auto"
We responded:
"¡Muchas gracias por compartir tu experiencia! Nos alegra mucho saber que recibiste toda la atención y ayuda que necesitabas para tu seguro de casa y auto. Estamos aquí para apoyarte siempre que lo necesites. ¡Gracias por confiar en nosotros!"
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Madeline Ann

March 23, 2026

5  out of  5
rating by Madeline Ann
"Highly recommend! Ask for Daniel! He was fantastic in explaining the quotes, rolling with a few last minute things that popped up, and communication was stellar. The office makes sure they’re available and that you have no questions about anything. I love that they’re local too! Makes it soo much easier. Edit to add a year later: Brandi is amazing. We had a snafu with an adjuster for a car wreck and she busted her butt to get traction on the issue. We are sooo thankful to her!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Barbara Spence

March 21, 2026

5  out of  5
rating by Barbara Spence
"You know what they say about good first impressions. Well, Megan sure did make good impression. Easy to talk to, listened to what I had to say. Issued a policy that was lower than what I currently had and I left a happy camper. Now this is addressing the agents. The insurance remains to be seen. Thanks for a good experience."
We responded:
"Thank you for sharing your experience! We’re delighted to hear that Megan made such a positive first impression and was able to find a policy that better fits your needs. We strive to provide attentive and personalized service, and it’s wonderful to know you felt heard throughout the process. If you have any questions or need further assistance with your insurance, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again! "
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Kevin Alexander

March 20, 2026

5  out of  5
rating by Kevin Alexander
"JR and his team are great! Super responsive, always provide great service."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that JR and the team were able to provide you with great service and responsiveness. Your feedback means a lot to us, and we look forward to continuing to support you in the future!"
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Public Guardian

March 11, 2026

5  out of  5
rating by Public Guardian
"Services were rendered in an efficient and courteous manner; staff was polite, articulate and knowledgeable on the subject and quite pleasing to speak with , even in the midst of a difficult transition."
We responded:
"Thank you for your thoughtful review! We're glad to hear that our team provided efficient and courteous service, and that you found our staff polite, knowledgeable, and pleasant to work with during a challenging time. Your kind words mean a lot to us, and we're here to support you whenever you need."
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Amber Schulte

March 10, 2026

1  out of  5
rating by Amber Schulte
"Something in their system declined my autopay. This happened over a weekend while I was on vacation. Every other account I had set up on autopay continued to go through without issue and my card wasn't declined anywhere else, just State Farm. This is also the same card I had set up on autopay with them for several months. When I called to get it sorted out, the staff was incredibly rude and told me my card was fraudulent. I had already decided to change my car insurance to another company because of the stress this had caused, and I found out I was able to get the same coverage $100 less on my 6 month premium through another major insurer. But had I stayed with them, I was informed that there would be a fee for the declined payment, even though the issue was clearly on their end. They had called me a week or so prior about a random underwriting issue they were having that didn't make any sense as well, and I wonder if they changed something in their system at that time. Or maybe they switched to a glitchy AI model and put all their trust into it too soon. Regardless of what the cause was, it was 100% on their end, it was a major inconvenience, they treated me horribly, and I was able to get the same coverage much cheaper at an equally reputable company. If I do ever go back to State Farm it will be with a different office."
We responded:
"Thank you for sharing your experience. We're very sorry to hear about the difficulties you encountered with your autopay and the way your concerns were handled. We understand how frustrating it must have been to face payment issues while on vacation, especially when your card was working fine elsewhere. We also regret that our communication and service did not meet your expectations and caused you additional stress. Your feedback is important to us, and we will be reviewing our processes and training to ensure this doesn’t happen in the future. We appreciate the opportunity to have served you and wish you all the best with your new insurer. If you ever reconsider, please feel free to reach out to a different State Farm office that can provide a better experience."
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Whe Eler

March 10, 2026

5  out of  5
rating by Whe Eler
"State Farm, Thank you. My other insurance was so high that I could only afford state requirement liability insurance with them, leaving my home unprotected because I could not afford renters insurance. Thanks to State Farm and Mr. JR Wade in Bowling Ky, I can afford both and still have money left over from what I was paying Progressive. All Smiles. Thank You! Just added another vehicle Kristen Stone @ JR Wade at State Farm in Bowling Green,helped with adding the insurance that I needed. She took the time getting the right price that i can afford. Thank you Kristen, All smiles. Thank you, I am greatful."
We responded:
"Thank you so much for your kind words and for trusting State Farm and Mr. JR Wade with your insurance needs! We're thrilled to hear that we could help you find affordable coverage that protects both you and your home. Your satisfaction means a lot to us, and we're always here to assist you whenever you need. Thanks again for choosing State Farm!"
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Roy Brase

March 10, 2026

5  out of  5
rating by Roy Brase
"Everybody start to finish unbelievable great, the Lady who called me to complete survey was unbelievable great also. & Thank you"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that you had an unbelievable experience from start to finish, and that our team member who called to complete the survey made such a positive impression. We truly appreciate your kind words and look forward to serving you again in the future!"
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Beth Johnson

March 5, 2026

5  out of  5
rating by Beth Johnson
"Always a great experience and everyone is always helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you consistently have a great experience with us and that our team has been helpful. We look forward to continuing to serve you!"
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Pete Sullivan

March 4, 2026

5  out of  5
rating by Pete Sullivan
"Jr Wade State Farm and triple crown glass were great. They replaced my glass quickly and both had great customer service."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jr Wade State Farm and Triple Crown Glass provided you with quick service and excellent customer care. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need assistance in the future, don’t hesitate to reach out! "
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Tim Cannon

February 28, 2026

5  out of  5
rating by Tim Cannon
"I stopped in to pick up proof of insurance. It was a quick and easy process."
We responded:
"Thank you for your kind words! We're glad to hear that picking up your proof of insurance was quick and easy. We appreciate your feedback and look forward to serving you again!"
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Toston2005

February 27, 2026

5  out of  5
rating by Toston2005
"JR is the best in town!"
We responded:
"Thank you so much for the awesome compliment! We’re lucky to have JR on our team and glad to hear you think he’s the best in town. We appreciate your support!"
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Hannah Peach

February 27, 2026

5  out of  5
rating by Hannah Peach
"I have been with them for years and they always take care of my needs. The staff is super friendly! Love it here!"
We responded:
"Thank you for your continued trust and loyalty over the years! We’re so happy to hear that our friendly staff consistently take great care of your needs. It’s a pleasure having you with us, and we look forward to serving you for many more years to come!"
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Holley Jones

February 26, 2026

5  out of  5
rating by Holley Jones
"Jamie Frazier made this an incredibly easy experience and was able to get us a great deal on our auto and renters insurance! Would highly recommend him to anyone!"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Jamie made the process easy and helped you secure a great deal on your auto and renter insurance. Your recommendation means a lot to us! Please don’t hesitate to reach out if you need anything in the future."
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Patchez Childers

February 20, 2026

5  out of  5
rating by Patchez Childers
"Outstanding customer service from always pleasant folks who genuinely care about their customers…if more businesses ran themselves like JR and his crew the world would most assuredly be a better place!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our team made such a positive impression. JR and the entire crew truly appreciate your support and are committed to providing the best service possible. Your feedback motivates us to keep striving for excellence. We look forward to serving you again soon!"
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Michelle Baucum

February 14, 2026

5  out of  5
rating by Michelle Baucum
"My car has been in the shop from an accident for over 1 month and I'm in a rental. I was so worried about rental car coverage lapsing and being responsible for the remaining time. I called JR Wade as soon as they opened. Brandy answered the phone and was just an absolute angel helping me. She said she would call the claims office and try to help me. In little over an hour, she did call me back to let me know I had nothing to worry about, that I am covered for at least another week. She also said to call her back if I needed to even extend that time. She did all this with the sweetest professional manner and I really appreciate it. You don't always have that experience these days and it was refreshing. I love the fact that my insurance company always calls every year to wish me happy birthday! Thank you, JR Wade State Farm. I appreciate you!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Brandi was able to assist you promptly and provide the reassurance you needed during a stressful time. Our team at JR Wade State Farm strives to offer not only excellent service but also genuine care and support, and it’s wonderful to know that this made a difference for you. We truly appreciate your loyalty and look forward to continuing to serve you for years to come. If you ever need anything else, please don’t hesitate to reach out. Thanks again!"
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Miri Bonome

February 12, 2026

5  out of  5
rating by Miri Bonome
"Excelente servicio y buen trato. Me resolvieron mis dudas y conseguí un mejor precio."
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que recibiste un excelente servicio y que pudimos ayudarte a resolver tus dudas y conseguir un mejor precio. En JR Wade State Farm siempre buscamos ofrecer la mejor atención y opciones para nuestros clientes. Estamos aquí para lo que necesites. ¡Gracias por confiar en nosotros!"
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Bam Watson

February 10, 2026

5  out of  5
rating by Bam Watson
"Jamie provided Outstanding Customer Service!!"
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Issa Creations

February 9, 2026

5  out of  5
rating by Issa Creations
"Excellent service"
We responded:
"Thank you for taking the time to leave such a positive review! We’re delighted to hear that you had an excellent experience. Your feedback motivates us to keep delivering the best service possible. Hope to see you again soon!"
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Skylar B

February 6, 2026

5  out of  5
rating by Skylar B
"Amazing experience! I’ve been with JR Wade State Farm for about 5 years now — first for renters insurance and then for car insurance — and they’ve consistently provided incredible service. They always answer the phone quickly, and I never have to fight through an automated system, which honestly makes such a difference. They’ve also taken the time to explain my coverage and share tips on how to get the most out of my renters insurance, which I really appreciate. One of the biggest things for me is that they’re never pushy. If I need time to think or decide not to add a service, they completely respect that. Some places make you feel pressured, but everyone here is easy to talk to and genuinely helpful. Shout out to Susie — she was amazing and so patient while helping me figure out the whole ‘Court vs. Avenue’ address confusion 😄 Highly recommend this team."
We responded:
"hank you so much for your kind and detailed review! We’re honored to have had the opportunity to serve you over the past five years. It means a lot to hear that our team, especially Susie, has made your experience smooth and stress-free. We always strive to provide personal, pressure-free service and clear communication, so your feedback truly encourages us to keep it up. Thanks again for your trust and recommendation — we look forward to continuing to support you with your insurance needs! "
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Adam Dausman

February 6, 2026

5  out of  5
rating by Adam Dausman
"Prompt and courteous. Easy to work with."
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon! "
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Chandler Huff

February 5, 2026

5  out of  5
rating by Chandler Huff
"The SF agent was clear and helpful in getting me set up with better coverage than my last insurance agency for sure."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our SF agent was able to provide clear guidance and help you secure better coverage. Your satisfaction is our top priority, and we’re here whenever you need assistance in the future. Thanks again for choosing us! "